FAQ

Mice & Keyboards
Cases
Headsets
Power Supplies
Accessories
Cooling
Gaming Chairs
Electric Standing Desks

Mice and Keyboards

How do I start a warranty claim for my product?

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you.: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they are still unable not provide adequate assistance, please use the COUGAR technical support system, We will respond to your messages within five working days: https://cougargaming.com/contact2/

I am currently in my own country. I bought a product in another country. Where should I go to obtain technical/warranty service?

COUGAR does not provide international warranty service.
The warranty service shall be provided in the original country of purchase.

Where can I download the COUGAR UIX System software and firmware for the keyboards and mice?

You will find download links for the software in multiple locations on our webpage but the most reliable location is: http://cougargaming.com/downloads/
UIX will update your device's firmware. If you already had installed UIX, please download the latest version and install it again.

How do I update my device's firmware?

Please download and install the latest version of UIX from here: http://cougargaming.com/downloads/
UIX will update your device's firmware. If you already had installed UIX, please download the latest version and install it again.

Are there any UIX System tutorials?

We have video tutorials for UIX: http://cougargaming.com/uix_system/

How do I set up macros/shortcuts/etc.?

For UIX compatible mice
For UIX compatible keyboards

I want to execute a macro while simultaneously pressing another button. The other button's input stops being registered when I start the macro. Why?

The macro system has been created to reproduce exactly the input you recorded originally. In order to achieve this and avoid any interference, all other input from that device will be stopped.

My UIX System compatible mouse/keyboard is behaving abnormally/not responding. What can I do?

Please export your UIX settings (an update will clear them) and download and install the latest version of UIX from here http://cougargaming.com/downloads/

Where are the drivers and UIX System for? Mouse: Minos X3/Minos X2/Minos X1/200M. Keyboard: Ultimus/Ultimus RGB/Vantar/Deathfire/Deathfire EX/600K/300K/200K.

These models do not support UIX software. They are driver-free products and you don’t need to install any software before using them.
* Minos X3/300K/600K are driver-free but you can update their firmware.

How can I export a profile with my current settings and re-import it to UIX after an update?

Please refer to UIX user's manual:
For UIX compatible mice:Learn more…
For UIX compatible keyboards:Learn more…
Chapter 3. Game Profile management
1. Enter UIX/Game Profile Management
2. Please choose the profile you want to use
3. Export the Profile to your designated storage space.
4. After your reinstall, please import the saved Profile.
5. Get back to UIX main page, choose the desired profile and click Apply

The "Scroll Lock" key or other keys on my keyboard don't respond

1. Please export your UIX settings (an update will clear your existing settings).
2. Download and install the latest version of UIX from here http://cougargaming.com/downloads/

The keyboard indicator light on the right upper side (Num Lock 1) is flashing and the keyboard doesn't respond.

1. Please export your UIX settings (an update will clear your existing settings).
2. Download and install the latest version of UIX from here http://cougargaming.com/downloads/

How can I restore the default settings?

AttackX3 RGB/AttackX3/450K
Reset the settings: Press FN + F1/F2/F3 for 3 sec.

700K/500K
Reset the settings: Press FN + M1/M2/M3 for 3 sec.

I didn't type anything and the keyboard started inputting random characters. Some key(s) produce double input. How do I solve this?

700K/500K
Press FN and M1/M2/M3 simultaneously for 3 seconds to reset the macro settings.

There is one component of my keyboard/mouse missing/broken. Can I buy a replacement?
We do not sell individual components/spare parts. If the problem was already present when you purchased the product, please bring it back to the store in which you purchased it. The reseller or retail store will check if it’s covered by the warranty policy.
Do Deathfire, Deathfire EX, Vantar store my backlight configuration?
These models won’t store the backlight settings and will go back to their default configuration every time you restart the computer.

gabinete

¿Cómo puedo realizar un reclamo de garantía?

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you.: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they are still unable not provide adequate assistance, please use the COUGAR technical support system, We will respond to your messages within five working days: https://cougargaming.com/contact2/

There is one component of my computer cases missing/broken. Can I buy a replacement?

*Sólo las partes eléctricas están bajo garantía. No vendemos componentes individuales ni partes de repuesto. Si el problema ya existía al comprar el producto, por favor contacte el establecimiento donde lo adquirió, que se encargará de comprobar si está cubierto por la garantía.

Silla Gamer

How to disassemble/remove the chair's 5-star base

Please see: https://www.youtube.com/watch?v=IzeuQON-RpQ

Fuentes de Poder

¿Cómo puedo realizar un reclamo de garantía?

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you.: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they are still unable not provide adequate assistance, please use the COUGAR technical support system, We will respond to your messages within five working days: https://cougargaming.com/contact2/

Estoy actualmente en mi país, y adquirí el producto en otro país. ¿Dónde puedo obtener servicio técnico o de garantía?

COUGAR no proporciona servicio de garantía internacional. El servicio de garantía se proporcionará en el país de adquisición del producto.

There is a missing/broken component of my PSU. Can I buy a replacement?

No vendemos componentes individuales ni partes de repuesto. Si el problema ya existía al comprar el producto, por favor contacte el establecimiento donde lo adquirió, que se encargará de comprobar si está cubierto por la garantía.

Auriculares

¿Cómo puedo realizar un reclamo de garantía?

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you.: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they are still unable not provide adequate assistance, please use the COUGAR technical support system, We will respond to your messages within five working days: https://cougargaming.com/contact2/

I am currently in my own country. I bought a product in another country. Where should I go to obtain technical/warranty service?

COUGAR does not provide international warranty service.
The warranty service shall be provided in the original country of purchase.

Where can I download the COUGAR UIX System software and firmware for the headset?

You will find download links for the software in multiple locations on our webpage but the most reliable location is: http://cougargaming.com/downloads/
UIX will update your device's firmware. If you already had installed UIX, please download the latest version and install it again.

How do I update the firmware?

*Only Immersa Pro and Phontum Pro have firmware.
Please download and install the latest version of UIX from here: http://cougargaming.com/downloads/
UIX will update your device's firmware. If you already had installed UIX, please download the latest version and install it again.

There is one component of my headset is missing/broken. Can I buy a replacement?

We do not sell individual components/spare parts. If the problem was already present when you bought the product, please bring it back to the store in which you purchased it. The reseller or retail store will check if it’s covered by warranty policy.

Where are the drivers for Immersa and Megara?

Both headsets are driver-free products and you don’t need to install any software before using them.

CPU Cooler

What can I do if the water block not work?

Please check the temperature of the system is over heat or not. If so, please check for RMA. A little sound of motor is absolutely normal.

The light of water block do not lighting, what can I do?

Please check the SATA cable of the cooling is truely installed on PSU, then use the remote controller to try again. More setting please check: More..

The light of water block can't sync with MB, what can I do?

Please check the ARGB plug of the cooling is truely installed on MB, then use the remote controller to try again. More setting please check: More..

If I try all of suggest and still not work, what can I do?

Please check the battery of remote controller is out of power or not. Trough the top of controller, you can see the indicator turns red when pressing the controller. If not, that means the battery inside the controller has been dead. Please put an new CR2025/CR2032 battery to let it work again.

Accesorios

How can I clean my mouse pad?

Please wipe with a wet paper towel, do not use detergent/washing/washing machine/hair dryer

Electric Standing Desks

Memory keypad function
How can I adjust the height?

Use the rocker switch to adjust the desk until the desk reaches the preferred height.

How can I reset the desk?

Users must conduct a reset when the desk operated for the first time. Simultaneously press button 3 and 4 for 8 seconds. Continue pressing the buttons until both columns are in lowest position. When finished with the reset, the control box makes a beep sound and the buttons can be released. Then, the display will show starting height.

How can I set the memorized position?

Simultaneously press the preferred memory buttons (1,2,3,4) with scrolling down or up knob switch for 3 seconds, once the display shows P1 or P2 or P3 or P4, means the position is memorized. Then, just press button 1,2,3 or 4 to move desk to memorized position.

How can I preset the desk starting height?
  1. Use the rocker switch until the desk reaches its lowest position and then release button. Re-press the rocker switch again for 5 seconds and the digital display will flash for 10 seconds.
  2. Adjust the starting height number through the rocker switch.
  3. After 10 seconds, the display will stop flashing and this will confirm that you have successfully set the starting height.
Can I switch metric and imperial unit?
  1. Press memory buttons 1, 2 and 4 for 5 seconds.
  2. The digital display will show “C-I”. If there is no further instruction operated within 5 seconds, the system will go to the normal operation mode.
  • How to choose a metric unit?
    Press the button 2, the digital display will show “C” to stand for centimeter.
  • How to choose an imperial unit?
    Press the button 3, the digital display will show “I” to stand for inch.

General
Power Saving Function - Waking up the Control​
  • If no buttons have been pressed for 25 seconds, the display goes off. Press any button to light up the display again.
  • If no button has been pressed for 30 seconds, the system goes to <0.1W standby mode. Long press any button to wake up the system. The digital display will show desk height again.
What are dual motors?

ROYAL series desks are designed with dual motors, which means each leg has a motor inside. This makes our desks quieter, stronger, safer, and more stable than desks with a single motor that operates both legs.

Can I assemble this desk by myself?

You may need a friend to help you flip the desk upright and move it to your desired location after assembly.

How to use docking station?

Learn more