FAQ

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you for quickly product replacement first. The local reseller or distributor information please check: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they can not service you, you can use COUGAR technical support system, We will endeavour to respond to your messages within five working days: http://cougargaming.com/support/contact/upload/

COUGAR does not provide international warranty service.
The warranty service shall be provided in the original country of purchase.

You will find download links for the software in multiple locations on our webpage but the most reliable location is: http://cougargaming.com/downloads/
There is no separate file for the firmware update as you will update any applicable firmware for your keyboard and mouse through the software installation

Please download and install the latest version of UIX from here: http://cougargaming.com/downloads/
When you download the latest version of UIX, it will auto update your keyboard and mouse firmware simultaneously.
If you already installed UIX before, please redownload and install the latest version of UIX again, it will auto update your keyboard and mouse firmware simultaneously again.

The macro design has been created to reproduce exactly the input you recorded originally. In order to achieve this and avoid any interference, all other input from that device will be stopped.

Please export your UIX settings (an update will clear them) and download and install the latest version of UIX from here http://cougargaming.com/downloads/

These models do not support UIX software. They are driver-free products and you don’t need to install any software before using them.
* Minos X3/300K/600K are driver-free but you can update their firmware.

Please refer to UIX user's manual:
For UIX compatible mice: Learn more..
For UIX compatible keyboards: Learn more..
Chapter 3. Game profile management
1. Enter UIX/ Game Profile Management
2. Please choose the profile which you have set.
3. Export the profile to your desinated storage space.
4. After your reinstall , please import the saved profile.
5. Get back to UIX main page, drop down from "Curent Game Profile“and then press the button "Apply".

1. Please export your UIX settings (After updating, it will clear your former settings).
2. Re-download and install the latest version of UIX from this http://cougargaming.com/downloads/

1. Please export your UIX settings (After updating, it will clear your former settings).
2. Re-download and install the latest version of UIX from here http://cougargaming.com/downloads/

AttackX3 RGB/AttackX3/450K
Reset the settings : Press FN + F1/F2/F3 for 3 sec.

700K/500K
Reset the settings: Press FN + M1/M2/M3 for 3 sec.

700K / 500K
Press FN and M1/M2/M3 for 3 sec., and you can reset the macro settings.

We do not sell individual components / spare parts. If the problem has already happened when you unbox the product, please bring it back to the store in which you purchased. The reseller or retail store will check if it’s covered by warranty policy.

These models won’t store the backlight settings and will go back to their default configuration every time you restart the computer.

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you for quickly product replacement first. The local reseller or distributor information please check: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they can not service you, you can use COUGAR technical support system, We will endeavour to respond to your messages within five working days: http://cougargaming.com/support/contact/upload/

*Only electric parts are under warranty coverage. We do not sell individual components / spare parts. If the problem was already present when you bought the product, please bring it back to the store in which you purchased. The reseller or retail store will check if it’s covered by warranty policy.

Yes, you can use PS2 ATX PSU for Spike and MG100

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you for quickly product replacement first. The local reseller or distributor information please check: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they can not service you, you can use COUGAR technical support system, We will endeavour to respond to your messages within five working days: http://cougargaming.com/support/contact/upload/

COUGAR does not provide international warranty service.
The warranty service shall be provided in the original country of purchase.

We do not sell individual components / spare parts. If the problem has already happened when you bought the product, please bring it back to the store in which you purchased. The reseller or retail store will check if it’s covered by warranty policy.

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you for quickly product replacement first. The local reseller or distributor information please check: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they can not service you, you can use COUGAR technical support system, We will endeavour to respond to your messages within five working days: http://cougargaming.com/support/contact/upload/

COUGAR does not provide international warranty service.
The warranty service shall be provided in the original country of purchase.

*Only Immersa Pro supports UIX system.
You will find download links for the software in multiple locations on our webpage but the most reliable location is: http://cougargaming.com/downloads/
There is no separate file for the firmware update as you will update any applicable firmware for your headset through the software installation.

*Only Immersa Pro has firmware.
Please download and install the latest version of UIX from here: http://cougargaming.com/downloads/
When you download the latest version of UIX, it will auto update your headset firmware simultaneously.If you already installed UIX before, please redownload and install the latest version of UIX again, it will auto update your headset firmware simultaneously again.

We do not sell individual components / spare parts. If the problem has already happened when you bought the product, please bring it back to the store in which you purchased. The reseller or retail store will check if it’s covered by warranty policy.

Both headset are driver-free products and you don’t need to install any software before using them.

Please wipe with a wet paper towel, do not use detergent / washing / washing machine / hair dryer