Warranty

COUGAR Limited Warranty

COUGAR’s warranty covers products that, starting from the day of sale, show defects of material or manufacture that are objectively and demonstrably attributable to COUGAR and not to the user’s actions or other factor. The rights and obligations derived from thiswarranty shall be defined and limited as indicated below. Please note that differentproducts have different warranty periods, for more details please check the packaging orthe attached COUGAR warranty period explanation. Before submitting a warranty claim, please see the Support FAQs for your specific product, since you might be able to solve the issue yourself and not need a replacement.

Services provided

COUGAR’s warranty is strictly limited to repairing the goods or, when repair is deemed to be impossible or unsuitable, provide a replacement with either an identical product or, if an identical product is not available, a product of similar value.

Product Use

COUGAR’s products have been designed to be used in PC gaming together with the compatible operative Systems indicated for each product. COUGAR does not recommend, endorse, authorize or support any other use of COUGAR products, and using COUGAR products for a purpose different from PC gaming will invalidate the warranty.

PC COMPONENTS

  • PC Cases:
    • 1-Year Warranty (for electric parts)
  • Cooling Fans:
    • 1-Year Warranty
  • CPU Cooler:
    • 2-year warranty (Helor,Aqua,Forza series)
    • 5-year warranty (Aqua ARGB,Poseidon GT series)
  • Power Supplies:
      • POLAR & GEX X2:
        • Worldwide 10-year-warranty
      • GX:
        • Worldwide 5-year-warranty
      • GEX:
        • Worldwide 5-year-warranty
      • GX-S, GEC & GES:
        • Worldwide 3-year-warranty
        • EU member states 5-year-warranty
      • GX-F & GX-F AURUM:
        • Worldwide 7-year-warranty
      • CMX, BXM, STX & VTX:
        • Worldwide 3-year-warranty
      • VTE & VTE X2 & ATLAS:
        • Worldwide 3-year-warranty
      • VTC:
        • Worldwide 2-year-warranty
      • XTC, STE & STC:
        • Worldwide 2-year-warranty
    • Extended Terms and Application Notices of PSU
    • NOTE:
      • It is hereby noted that customer service shall not be rendered in the event that the power supply or associated peripheral devices sustain damages as a result of using non-COUGAR or non-authorized adapter cables, including but not limited to 12VHPWR TO 8-pinX3 ADAPTER, or any other non-authorized cables.
        Customer service won’t be provided for power supply or peripheral device damages caused by non-COUGAR or unauthorized adapter cables, such as COUGAR 12VHPWR TO 8-pinX3 ADAPTER.

    GAMING GEAR

    • Keyboards:
      • 1-Year Warranty
    • Mice:
      • 1-Year Warranty
    • Headsets:
      • 1-Year Warranty
    • Gaming Chair:
      • 1-Year Warranty for mechanism, steel frame and base, gas lift cylinder, wheels, arm rest.
      • 2-Years Warranty for Argo’s aluminum frame and 5-star base.
    • Gaming Desks:
      • 1-Year Warranty
    • Electric Gaming Desks:
      • 2-Year Warranty (for electric parts)
      • 5-Year Warranty for lifting column
    • Mouse Pads:
      • DOA replacement only
      • 1-Year Warranty (for electric parts)
    • Mouse Bungees:
      • DOA replacement only
      • 1-Year Warranty (for electric parts)
    • Backpack:
      • 1-Year Warranty

    STREAMING GEAR

    • Microphones:
      • 1-Year Warranty
    • Docking DS10/DH07:
      • 1-Year Warranty

    WORK ERGONOMICS

    • Electric Standing Desks:
      • 2-Year Warranty (for electric parts)
      • 5-Year Warranty for lifting column

    Disclaimer

    • COUGAR does not authorize or endorse the user of COUGAR products as a part of, together with, or connected to, life support devices, medical equipment in general, military equipment, traffic or transportation related equipment or disaster prevention Systems.
    • COUGAR is not liable for any damage, expense, loss, cost, injury or any other result derived from the use of COUGAR products not specifically for PC gaming in the compatible operative Systems indicated by COUGAR.
    • COUGAR is not liable for any damage, expense, loss, cost, injury or any other result due to use of COUGAR products not in strict accordance with the instructions provided by COUGAR in the instruction manual.
    • Software, instruction manuals, consumables (for example mouse pads, mouse feet, etc.), boxes or other external packaging are not covered by the warranty.
    • COUGAR is not responsible for the warranty of any product serial number that has been re-posted, altered, damaged, or unrecognizable.
    • Any breakdown or damage caused by installation, repair, modification or removal (breaking mark, damage or loss of the product compliance label) performed by service centers or personnel not authorized by COUGAR

    Rights provided by applicable local laws and regulations

    This warranty provides the user with specific rights. The user might enjoy additional rights according to local laws and regulations. In case of conflict between this warranty policy and local laws and regulations, the latter shall be effective. This version of the warranty applies to products purchased on or after May 1, 2015. Before submitting a warranty claim, please see the Support FAQs for your specific product, since you might be able to solve the issue yourself and not need a replacement.