Warrany
COUGAR Limited Warranty
COUGAR’s warranty covers products that, starting from the day of sale, show defects of material or manufacture that are objectively and demonstrably attributable to COUGAR and not to the user’s actions or other factor. The rights and obligations derived from thiswarranty shall be defined and limited as indicated below. Please note that differentproducts have different warranty periods, for more details please check the packaging orthe attached COUGAR warranty period explanation. Before submitting a warranty claim, please see the Support FAQs for your specific product, since you might be able to solve the issue yourself and not need a replacement.
Services provided
COUGAR’s warranty is strictly limited to repairing the goods or, when repair is deemed to be impossible or unsuitable, provide a replacement with either an identical product or, if an identical product is not available, a product of similar value.
Product Use
COUGAR’s products have been designed to be used in PC gaming together with the compatible operative Systems indicated for each product. COUGAR does not recommend, endorse, authorize or support any other use of COUGAR products, and using COUGAR products for a purpose different from PC gaming will invalidate the warranty.
Keyboards:
- 1-Year Warranty
Mice:
- 1-Year Warranty
Headsets:
- 1-Year Warranty
Cooling Fans:
- 1-Year Warranty
CPU Cooler:
- 2 years warranty
PC Cases:
- 1-Year Warranty (for electric parts)
- 1-Year Warranty for mechanism, steel frame and base, gas lift cylinder, wheels, arm rest.
- 2-Years Warranty for Argo’s aluminum frame and 5-star base.
- 1-Year Warranty
- DOA replacement only
- 1-Year Warranty (for electric parts)
- DOA replacement only
- 1-Year Warranty (for electric parts)
- 1-Year Warranty
Power Supplies:
- GX:
- Worldwide 5-year-warranty
- GEX:
- Worldwide 5-year-warranty
- China 1st year replacement with 4-year maintenance agreement
- GX-S:
- Worldwide 3-year-warranty
- China 1st year replacement with 2-year maintenance agreement
- EU member states 5-year-warranty
- GX-F & GX-F AURUM:
- Worldwide 7-year-warranty
- LLC:
- China 1st year replacement with 9-year maintenance agreement
- CMX, BXM, STX & VTX:
- Worldwide 3-year-warranty
- VTE:
- Worldwide 2-year-warranty
- Taiwan 3-year-warranty
- VTC:
- Worldwide 2-year-warranty
- XTC & STE:
- Worldwide 2-year-warranty
- China 1st year replacement with 2-year maintenance agreement
Disclaimer
- COUGAR does not authorize or endorse the user of COUGAR products as a part of, together with, or connected to, life support devices, medical equipment in general, military equipment, traffic or transportation related equipment or disaster prevention Systems.
- COUGAR is not liable for any damage, expense, loss, cost, injury or any other result derived from the use of COUGAR products not specifically for PC gaming in the compatible operative Systems indicated by COUGAR.
- COUGAR is not liable for any damage, expense, loss, cost, injury or any other result due to use of COUGAR products not in strict accordance with the instructions provided by COUGAR in the instruction manual.
- Software, instruction manuals, consumables (for example mouse pads, mouse feet, etc.), boxes or other external packaging are not covered by the warranty.
- COUGAR is not responsible for the warranty of any product serial number that has been re-posted, altered, damaged, or unrecognizable.
- Any breakdown or damage caused by installation, repair, modification or removal (breaking mark, damage or loss of the product compliance label) performed by service centers or personnel not authorized by COUGAR