Please check the temperature of the system is over heat or not. If so, please check for RMA. A little sound of motor is absolutely normal.
The light of water block do not lighting, what can I do?
Please check the SATA cable of the cooling is truely installed on PSU, then use the remote controller to try again. More setting please check: More..
The light of water block can't sync with MB, what can I do?
Please check the ARGB plug of the cooling is truely installed on MB, then use the remote controller to try again. More setting please check: More..
If I try all of suggest and still not work, what can I do?
Please check the battery of remote controller is out of power or not. Trough the top of controller, you can see the indicator turns red when pressing the controller. If not, that means the battery inside the controller has been dead. Please put an new CR2025/CR2032 battery to let it work again.
Memory keypad function
How can I adjust the height?
Use the rocker switch to adjust the desk until the desk reaches the preferred height.
How can I reset the desk?
Users must conduct a reset when the desk operated for the first time. Simultaneously press button 3 and 4 for 8 seconds. Continue pressing the buttons until both columns are in lowest position. When finished with the reset, the control box makes a beep sound and the buttons can be released. Then, the display will show starting height.
How can I set the memorized position?
Simultaneously press the preferred memory buttons (1,2,3,4) with scrolling down or up knob switch for 3 seconds, once the display shows P1 or P2 or P3 or P4, means the position is memorized. Then, just press button 1,2,3 or 4 to move desk to memorized position.
How can I preset the desk starting height?
Use the rocker switch until the desk reaches its lowest position and then release button. Re-press the rocker switch again for 5 seconds and the digital display will flash for 10 seconds.
Adjust the starting height number through the rocker switch.
After 10 seconds, the display will stop flashing and this will confirm that you have successfully set the starting height.
Can I switch metric and imperial unit?
Press memory buttons 1, 2 and 4 for 5 seconds.
The digital display will show “C-I”. If there is no further instruction operated within 5 seconds, the system will go to the normal operation mode.
How to choose a metric unit? Press the button 2, the digital display will show “C” to stand for centimeter.
How to choose an imperial unit? Press the button 3, the digital display will show “I” to stand for inch.
Power Saving Function - Waking up the Control
If no buttons have been pressed for 25 seconds, the display goes off. Press any button to light up the display again.
If no button has been pressed for 30 seconds, the system goes to <0.1W standby mode. Long press any button to wake up the system. The digital display will show desk height again.
What are dual motors?
ROYAL series desks are designed with dual motors, which means each leg has a motor inside. This makes our desks quieter, stronger, safer, and more stable than desks with a single motor that operates both legs.
Can I assemble this desk by myself?
You may need a friend to help you flip the desk upright and move it to your desired location after assembly.
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