FAQ

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you.: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they are still unable not provide adequate assistance, please use the COUGAR technical support system, We will respond to your messages within five working days: http://cougargaming.com/support/contact/upload/

COUGAR does not provide international warranty service.
The warranty service shall be provided in the original country of purchase.

You will find download links for the software in multiple locations on our webpage but the most reliable location is: http://cougargaming.com/downloads/
UIX will update your device's firmware. If you already had installed UIX, please download the latest version and install it again.

Please download and install the latest version of UIX from here: http://cougargaming.com/downloads/
UIX will update your device's firmware. If you already had installed UIX, please download the latest version and install it again.

The macro system has been created to reproduce exactly the input you recorded originally. In order to achieve this and avoid any interference, all other input from that device will be stopped.

Please export your UIX settings (an update will clear them) and download and install the latest version of UIX from here http://cougargaming.com/downloads/

These models do not support UIX software. They are driver-free products and you don’t need to install any software before using them.
* Minos X3/300K/600K are driver-free but you can update their firmware.

Please refer to UIX user's manual:
For UIX compatible mice:Learn more…
For UIX compatible keyboards:Learn more…
Chapter 3. Game Profile management
1. Enter UIX/Game Profile Management
2. Please choose the profile you want to use
3. Export the Profile to your designated storage space.
4. After your reinstall, please import the saved Profile.
5. Get back to UIX main page, choose the desired profile and click Apply

1. Please export your UIX settings (an update will clear your existing settings).
2. Download and install the latest version of UIX from here http://cougargaming.com/downloads/

1. Please export your UIX settings (an update will clear your existing settings).
2. Download and install the latest version of UIX from here http://cougargaming.com/downloads/

AttackX3 RGB/AttackX3/450K
Reset the settings: Press FN + F1/F2/F3 for 3 sec.

700K/500K
Reset the settings: Press FN + M1/M2/M3 for 3 sec.

700K/500K
Press FN and M1/M2/M3 simultaneously for 3 seconds to reset the macro settings.

We do not sell individual components/spare parts. If the problem was already present when you purchased the product, please bring it back to the store in which you purchased it. The reseller or retail store will check if it’s covered by the warranty policy.

These models won’t store the backlight settings and will go back to their default configuration every time you restart the computer.

Please contact the reseller or retail store in which you purchased the product and remember to bring there both the product and the proof of purchase with you.: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they are still unable not provide adequate assistance, please use the COUGAR technical support system, We will respond to your messages within five working days: http://cougargaming.com/support/contact/upload/

*Only electronic parts are under warranty coverage. We do not sell individual components/spare parts. If the problem was already present when you bought the product, please bring it back to the store in which you purchased. The reseller or retail store will check if it’s covered by warranty policy.

Yes, you can use a PS2 ATX PSU in Spike and MG100

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you.: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they are still unable not provide adequate assistance, please use the COUGAR technical support system, We will respond to your messages within five working days: http://cougargaming.com/support/contact/upload/

COUGAR does not provide international warranty service.
The warranty service shall be provided in the original country of purchase.

We do not sell individual components/spare parts. If the problem was already present when you purchased the product, please bring it back to the store in which you purchased it. The reseller or retail store will check if it’s covered by the warranty policy.

Please contact the reseller or retail store in which you purchased the product and remember to bring both the product and the proof of purchase with you.: http://cougargaming.com/wheretobuy/
If after contacting your local retail store, reseller and distributor, they are still unable not provide adequate assistance, please use the COUGAR technical support system, We will respond to your messages within five working days: http://cougargaming.com/support/contact/upload/

COUGAR does not provide international warranty service.
The warranty service shall be provided in the original country of purchase.

*Among our headsets, only Immersa Pro and Phontum Pro support the COUGAR UIX System.
You will find download links for the software in multiple locations on our webpage but the most reliable location is: http://cougargaming.com/downloads/
There is no separate file for the firmware update; the latest version will be installed when the UIX software is installed.

*Only Immersa Pro and Phontum Pro have firmware.
Please download and install the latest version of UIX from here: http://cougargaming.com/downloads/
UIX will update your device's firmware. If you already had installed UIX, please download the latest version and install it again.

We do not sell individual components/spare parts. If the problem was already present when you bought the product, please bring it back to the store in which you purchased it. The reseller or retail store will check if it’s covered by warranty policy.

Both headsets are driver-free products and you don’t need to install any software before using them.

Please wipe with a wet paper towel, do not use detergent/washing/washing machine/hair dryer